PRIVACY POLICY

POPIA Compliance

Adriatic Ship Supply & Trading Company (Pty) Ltd

1. Introduction

At Adriatic, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

This policy explains how we collect, use, and safeguard your information when you interact with us, whether online, in-store, or through our wholesale services.

2. What Information We Collect

We may collect the following personal information:

Full name and surname
Contact details (email address, phone number)
Delivery and billing addresses
Company details (for wholesale clients)
Payment information (processed securely via third-party providers)
Website usage data (cookies, analytics)

We only collect information that is necessary to provide our products and services effectively.

3. How We Use Your Information

Your information is used to:

Process and deliver orders
Manage your account
Communicate regarding orders, enquiries, or services
Provide customer support
Improve our website and customer experience
Send relevant updates, promotions, or product information (only where consent has been given)

We do not use your information for any purpose beyond what is necessary and lawful.

4. Sharing of Information

We may share your information with trusted third parties, including:

Payment gateways
Courier and delivery partners
IT and website service providers

These parties are only given access to information required to perform their function and are obligated to protect your data.

We do not sell or trade your personal information.

5. Cookies and Website Tracking

Our website uses cookies to:

Enhance your browsing experience
Understand how visitors use our site
Improve functionality and performance

You may disable cookies in your browser settings, though some features of the website may be affected.

6. Storage and Security

We take appropriate technical and organisational measures to protect your personal information against:

Loss
Unauthorised access
Misuse or disclosure

While we take every reasonable precaution, no system is completely secure, and we encourage users to take care when sharing information online.

7. Your Rights Under POPIA

You have the right to:

Access your personal information
Request correction or deletion of your data
Object to the processing of your information
Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Retention of Information

We retain personal information only for as long as necessary to:

Fulfil the purpose for which it was collected
Comply with legal and regulatory requirements

9. Contact Us

If you have any questions or concerns about this policy or your personal information, please contact:

Adriatic Ship Supply & Trading Company (Pty) Ltd

Email: [insert email]

Phone: [insert number]

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations.

The latest version will always be available on our website.